In the event of an emergency, we will contact you immediately and follow your instructions. If necessary, we will take your pet to the nearest veterinarian. Veterinary costs must be covered by the pet owner.

We walk in rain, shine, sleet or snow but safety is always our top priority. In extreme weather (e.g., heavy rain, snowstorms, or extreme heat), walks may be shortened or rescheduled, and we’ll always communicate with you beforehand.

You’ll receive real-time updates during each visit and stay, including GPS-tracked walk routes, photos, and personalized notes about your pet’s care. Communication is seamless with our built-in messaging feature, allowing you to connect directly with your sitter or walker whenever needed.

Your security and privacy are important to us. We can securely hold onto a key or work with you to arrange access through a lockbox or other method.

Please visit our cancellation policy page here.

No, we provide individual walks unless you have multiple dogs in the same household. This ensures your pet receives our full attention.

Please look at our holiday and closure information here.